Its fair to say I’m not a fan of Microsoft support.
Premier support is anything but premier, and partner’s are completely unsupported, in fact, Microsoft products in general fall under “effectively un-contactable” if you don’t have premier, and if you do have premier they still fall into “effectively unsupported”… and if it wasn’t for community support, they would be completely unsupported.
But there are phone lines you can call and forums…. yes… but
<listen to attached audio, its a little soft, so you may have to turn your volume up>
Keep in mind these are the same technical advisory hours that Microsoft employs a call centre to actively ring partners and query why they are not using them.
This is, unfortunately, pretty standard for Microsoft. Its just so baffling disappointing that they are so focused on sales, that they don’t support their products.