A client of mine recently decided to move to Lync 2010 – from OCS 2007 – after having a chat with the technical specialist from MS.
They were very happy with OCS 2007, but were keen on the hi-def video/voice, integrated client and dial-in conferencing (yes, they didnt go 2007 R2 just for that feature).
While i knew that RCC had been “de-emphasised” is was un-aware of the croppling that had taken place. For example, when using the Lync Client with RCC enabled, video is disabled! yes! apparently, its too confusing for users! (what a load of shit MS! just bloody well say “we hate cisco and were going to punish you if you use it!” ) no more address book either!
Now im as pro-MS as they come – their products – when used correctly, are great. This however is the type of shit that just makes me shake my head in disbelief at the american “we’re Microsoft – everyone should just do what we say” arrogance.
Lync 2010 – as good as it is, isnt going to make clients throw out their investment in Cisco overnight (for those that already have a fully deployed CCM solution) – and if you think it is, you’re a fucking moron.
Lync 2010 has the opportunity to add functionalty – which this particular client loves – but if they are pushed down the current path MS are pushing them, they will ditch Lync and go all Cisco – including the desktop client.
Once Lync 2010 is in, we can then use sip trunks for the dial-in conferencing, and hey, while you have the sip-trunk, use that for some of your users…. the next thing you know, it is a vital part of the comms infrastructure – and does (in a generation or two) have a chance of displacing the cisco environment.
As per usual, MS are pushing too far, too fast – with a product that while very good – is a baby in its segment. (and ofcourse being driven by fucking salespeople and their spin rather than technical superiority!)
* Update 1/5/2012 * – As i imagine many of you would have seen, CU5 foir Lync 2010 enables video for RCC users – with a caveat, you still cannot “split” calls…. i.e. have the voice homed in your call manager environment and the video in Lync – as it remains, “too confusing”
We chave clients who loved the ability to be able to do this in OCS… but it is a step in the right direction.